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Customer Service

Shipping and Handling

United Kingdom - £3.95 for all orders except where marked as FREE delivery.

All our orders are delivered by a courier company. They will not leave your order outside or with a neighbour so please ensure that you provide a delivery address that will have someone available to sign for the delivery. Please allow upto 72 hours for delivery.

Next-day priority delivery - £7.95 for all orders. Orders must be placed Monday - Thursday before 4pm. Please check availability when using this service. We do not currently offer a Saturday delivery option.

International - Sorry at this time we only offer delivery to customers in the United Kingdom.

Please be aware that we are not able to supply Trek, Lemond, Gary Fisher, Bontrager or Nike bikes parts or accessories outside of the United Kingdom. If you are non UK resident and want to order these products please visit www.trekbikes.com for a contact in your local region.

*Product must be available from stock.

Help and Assistance

We are passionate about our business, and committed to making your visit enjoyable.

If you have any questions - or if you are experiencing any problems with placing your order, then please send an email to our customer services team click here.

For details of our Terms and Conditions, please click here.

For details of our Privacy Policy, please click here .

Got a question?

If you do not have access to an e-mail client you can send us feedback, ask a question or make an enquiry using the form below. Please make sure you complete the form fully with your contact details so that we can get back to you. We feel that e-mail can be a bit impersonal so just give us a call on 01527 872394 and we will do our best to assist.